Last updated: August 2026
New subscriptions are eligible for a full refund within 7 days of first purchase. No questions asked.
You are eligible for a full refund if: (a) you are a new subscriber (first-time purchase only); (b) your refund request is made within 7 days of the original purchase date; and (c) you have not violated our Terms of Service. Renewal payments, add-on purchases after the first 7 days, and upgrade payments are not eligible for refunds.
To request a refund, contact our support team within 7 days of purchase: WhatsApp: +91 7905 834 592 | Email: support@pakhilead365.com. Include your registered email address, order number (found in Billing → Order History), and reason for refund. We will process eligible refunds within 5–7 business days to your original payment method.
The following are not eligible for refunds: subscription renewals; add-on service purchases (WhatsApp Integration, HR Attendance, Hiring Module, etc.) after the initial 7-day window; accounts suspended for violation of Terms of Service; and promotional or discounted purchases where specifically stated.
Approved refunds are credited back to your original payment method within 5–7 business days. The exact timing depends on your bank or payment provider. GST paid on the original invoice will be refunded as per GST law requirements.
Cancellation means your plan will not renew at the end of the current billing period — you retain access until then. A refund means we return your payment for the current period. You can cancel without requesting a refund (you keep access), or cancel and request a refund within the eligible window.
For refund-related questions: Email: support@pakhilead365.com | WhatsApp: +91 7905 834 592 | Monday–Saturday, 9 AM–7 PM IST